Terms of Service

Thank you for using Big Tags.

Please read these Terms carefully. By using Big Tags or signing up for an account, you’re agreeing to these Terms. This is a legal agreement.

Definitions

Big Tags (“Big Tags” or the “Service”) is a service offered through the URL bigtags.com and its subdomains (we’ll refer to it as the “Website”) that allows you to gain and use information about the visitors of your digital services.

Big Tags is owned and operated by Big Tags Ltd, a Finnish limited liability corporation (“Big Tags,” “we,” or “us”). Big Tags has employees, independent contractors, and representatives (“our Team”).

As a customer of the Service or a representative of an entity that’s a customer of the Service, you’re a “Member” according to this agreement (or “you”).

These Terms of Service (“Terms,” including our Privacy Policy) define the terms and conditions under which you’re allowed to use Big Tags, and how we’ll treat your account while you’re a Member. If you have any questions about our terms, feel free to contact us.

Account

1. Eligibility

In order to use Big Tags, you must:

1. be at least eighteen (18) years old and able to enter into contracts;
2. agree to the Terms; and
3. provide true, complete, and up to date contact information.

By using Big Tags, you represent and warrant that you meet all the requirements listed above, and that you won’t use Big Tags in a way that violates any laws or regulations. Big Tags may refuse service, close accounts of any users, and change eligibility requirements at any time.

2. Term

The Term begins when you sign up for Big Tags and continues as long as you use the Service. Clicking the “Install Big Tags” button on bigtags.com or clicking the “Sign up” button on account.bigtags.com means that you’ve officially “signed” the Terms. If you sign up for Big Tags on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms on their behalf.

3. Closing Your Account

You or Big Tags may terminate this Agreement at any time and for any reason by giving Notice to the other party. We may suspend our Service to you at any time, with or without cause. If we terminate your account without cause, we’ll refund a prorated portion of your monthly prepayment. We won’t refund or reimburse you if there’s cause, like a violation of these Terms or our Acceptable Use Policy. Once terminated, we may permanently delete your account and all the data associated with it, including any private data sets you have uploaded to the service. If you don’t log in to your account for 6 or more months, we may treat your account as “inactive” and permanently delete the account and all the data associated with it.

4. Changes

We may change any of the Terms by posting revised Terms of Service on our Website and/or by sending an email to the last email address you gave us. Unless you terminate your account within fourteen (14) days, the new Terms will be effective immediately and apply to any continued or new use of Big Tags. We may change the Website, the Service, or any features of the Service at any time.

5. Account and Password

You’re responsible for keeping your account name, password and private API keys confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You’ll immediately notify us of any unauthorized use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password.

Payment

6. Monthly Plans

Our charges for monthly plans are posted on our Website and may be changed from time to time. If any part of a month is included in the Term, then payment is due for the full month. Payments are due for any month on the same or closest date to the day you made your first monthly payment (the “Pay Date”). If you go over your usage limit and reach another pricing level, then you’ll have to pay at the higher level on or before the next pay date. If the Term ends before that payment is due, you’ll still be required to make one payment at the higher level.

7. Free and Discounted Plans

From time to time, we may offer free or discounted pricing programs covering certain usage of the Service (“Special Pricing”). We may stop accepting new signups or discontinue Special Pricing at any time. Standard charges will apply after a Special Pricing ends or if you exceed the limitations of the Special Pricing. You may not access or use the Services in a way intended to avoid any additional terms, restrictions, or limitations (e.g. establishing multiple Big Tags accounts in order to receive additional benefits under Special Pricing) and we may immediately terminate your account if you do so.

8. Credit Cards

As long as you’re a Member or have an outstanding balance with us, you’ll provide us with valid credit card information and authorize us to deduct the monthly charges against that credit card. You’ll replace the information for any credit card that expires with information for a valid one. Anyone using a credit card represents and warrants that they are authorized to use that credit card, and that any and all charges may be billed to that credit card and won’t be rejected. If we’re unable to process your credit card order, we’ll try to contact you by email and suspend your account until your payment can be processed.

9. Refunds

We’ll give you a refund for a prepaid month if we stop providing our Services to you for a reason that’s not laid out in these. You won’t be entitled to a refund from us under any other circumstances. We may offer a refund if a Member applies for one based on the requirements posted on the Website.

10. Charges for Add-Ons

Some features are offered as add-ons to your Big Tags account. If you add on a feature that has a charge, then you’ll be billed that additional amount with each billing cycle for as long as the add-on is active. Some add-ons, like private integrations, are intended for particular use cases and may have additional terms or restrictions (“Additional Terms.”) If you use an add-on in a way that violates these Terms or the Additional Terms, then we may terminate your account.

11. Billing Changes

We may change our fees at any time by posting a new pricing structure to our Website and/or sending you a notification by email.

Rights

12. Proprietary Rights Owned by Us

You will respect our proprietary rights in the Website and the software used to provide Big Tags (proprietary rights include patents, copyrights, trade secrets, trademarks and service marks).

13. Proprietary Rights Owned by You

You represent and warrant that you either own or have permission to use all of the material in your private data sets and access the systems and data reached through private integrations. You retain ownership of the materials that you upload to the Service. We may use or disclose your materials only as described in these Terms and our Privacy Policy.

14. Privacy Policy

We may use and disclose your information according to our Privacy Policy. Our Privacy Policy will be treated as part of these Terms.

15. Right to Review

We may view, copy, and internally distribute content, configurations and log data from your account and private datasets to create, refine and monitor algorithms and programs (“Tools”) that provide this Service and help us spot problem accounts. For example, We study data internally to improve the performance and reliability of our platform.

Rules and Abuse

16. General Rules

You promise to follow these rules:

1. You won’t use the Service for purposes that are prohibited by the law.
2. You won’t violate our Acceptable Use Policy, which is part of this Agreement.
If you violate any of these rules, then we may suspend or terminate your account.

17. Reporting Abuse

If you think anyone is violating any of these Terms, please notify us immediately. If you think you’ve been unjustly tracked by a Big Tags customer, please report it to our abuse team.

18. API Throttling

You may only use our Service for actual, human-originated Internet traffic. We may throttle connecting to our API at our discretion.

19. Compliance with Laws

You represent and warrant that your use of Big Tags will comply with all applicable laws and regulations. You’re responsible for determining whether our Services are suitable for you to use in light of any regulations like HIPAA, EU Data Privacy Laws, or other laws. If you’re subject to regulations (like HIPAA) and you use our Service, then we won’t be liable if our Service doesn’t meet those requirements. You may not use our Service for any unlawful or discriminatory activities. If you’re located in the European Economic Area (EEA) or offer content targeted to audience in the EEA, you represent and warrant that when installing Big Tags to your website, mobile application, or similar content, you:

1. Will clearly describe in writing how you plan to use any data collected, including for your use of Big Tags. You’ll get express consent to transfer data to Big Tags and be processed, and you’ll otherwise comply with whatever privacy policy you have posted.
2. Have complied, and will comply, with all regulations, as well as data protection, electronic communication, and privacy laws that apply.
3. Have collected, stored, used, and transferred all data relating to any individual in compliance with all data protection laws and regulations. You have the necessary permission to allow Big Tags to receive and process data of that individual on your behalf.
4. Agree to indemnify and hold us harmless from any losses, including attorney fees, that result from your breach of any part of these warranties.

Liability

20. Limitation of Liability

To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the Website and the Services, including any downloads from the Website. We and our Team won’t be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages. Our total liability for all claims made about the Service in any month will be no more than what you paid us for the Service the month before.

21. No Warranties

To the maximum extent permitted by law, we provide the material on the Website and the Service as is. That means we don’t provide warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Since people use Big Tags for a variety of reasons, we can’t guarantee that it will meet your specific needs.

22. Indemnity

You agree to indemnify and hold us and our Team harmless from any losses, including attorney fees that result from any claims you make that aren’t allowed under these Terms due to a “Limitation of Liability” or other provision. (Indemnity is an agreement to compensate someone for a loss.) You also agree to indemnify and hold us harmless from any losses, including attorney fees, that result from third-party claims that you or someone using your password did something that, if true, would violate any of these Terms.

23. Attorney Fees

If we file an action against you claiming you breached these Terms and we prevail, we’re entitled to recover reasonable attorney fees and any damages or other relief we may be awarded.

24. Equitable Relief

If you violate these Terms then we may seek injunctive relief (meaning we may request a court order to stop you) or other equitable relief.

25. Subpoena Fees

If we have to provide information in response to a subpoena related to your account, then we may charge you for our costs. These fees may include attorney and employee time spent retrieving the records, preparing documents, and participating in a deposition.

26. Disclaimers

We and our Team aren’t responsible for the behavior of any advertisers, linked websites, or other Members.

Fine Print

27. Notice to U.S. Government End Users

The Software and Website, including all documentation, are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, and consist of “Commercial Computer Software” and “Commercial Computer Software Documentation.” The Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. Government end users:

1. only as Commercial Items,
2. with the same rights as all other end users, and
3. according to the Terms

Published and Unpublished rights are reserved under the copyright laws of Finland. Manufacturer is Big Tags Ltd, P.O. Box 1061, 00101 Helsinki, Finland.

28. Assignments

You may not assign any of your rights under this agreement to anyone else. We may assign our rights to any other individual or entity at our discretion.

29. Choice of Law

The Terms and all use of the Service is governed by and construed in accordance with the laws of Finland without regard to its choice of law provisions.

Any dispute related to the Terms, the Privacy Policy, or the Service itself will be finally settled by the District Court of Helsinki as the first instance.

30. Force Majeure

We won’t be held liable for any delays or failure in performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, zombie apocalypse, acts of God, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers or third-party internet service providers.

31. Survivability

Even if this Agreement is terminated, the following sections will continue to apply: Proprietary Rights Owned by Us, Proprietary Rights Owned by You, Compliance with Laws, Limitation of Liability, No Warranties, Indemnity, Choice of Law, Severability, and Entire Agreement.

32. Severability

If it turns out that a section of this Agreement isn’t enforceable, then that section will be removed or edited as little as necessary, and the rest of the Terms will still be valid.

33. Interpretation

The headers and sidebar text are provided only to make this agreement easier to read and understand. The fact that we wrote these Terms won’t affect the way this Agreement is interpreted.

34. Amendments and Waiver

Amendments or changes to these Terms won’t be effective until we post revised Terms on the Website. If we don’t immediately take action on a violation of these Terms, we’re not giving up any rights under the Terms, and we may still take action at some point.

35. Further Actions

You’ll provide all documents and take any actions necessary to meet your obligations under these Terms.

36. Notices

Any notice to you will be effective when we send it to the last email or physical address you gave us or posted on our Website. Any notice to us will be effective when delivered to us along with a copy to our legal counsel: Attn. Legal Department, Big Tags Ltd, P.O. Box 1061, 00101 Helsinki, Finland, or any addresses as we may later post on the Website.

37. Entire Agreement

These Terms, our Privacy Policy, Acceptable Use Policy, API Guidelines (all of which are incorporated into these Terms by reference), and any additional terms you’ve agreed to by turning on specific features (“Additional Terms”) make up the entire agreement and supersede all prior agreements, representations, and understandings. Any Additional Terms will be considered incorporated into these Terms when you activate the feature.

Where there’s a conflict between these Terms and the Additional Terms, the Additional Terms will control.